At IconicLineShop.com, we are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer the following refund policy. Please read the following terms carefully to understand our refund process and requirements.

  1. Refund Request
    Application Period: You can apply for a refund within 30 days of receiving the product. Refund requests after 30 days will not be processed.
    Item Condition: Returned items must be in original condition, including unused, unwashed, unopened, and must be accompanied by original tags and packaging.
  2. Return Process
    Request a Return: Please log in to your account, go to “Order History” and select the items in the relevant order to request a return. You can also contact our customer service team via email to request a return.
    Return Address: Upon receiving the return request, we will provide a return address and related instructions. Please use the specified return address to send the item back to us.
  3. Refund Processing
    Processing Time: Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund within 7-10 business days. The refund will be refunded to the original payment method.
    Refund Amount: The refund amount will include the purchase price and taxes of the item, but will not include the original shipping cost. Shipping and other additional charges will not be refunded.
  4. Exceptions to the Refund Policy
    Customized Items: Customized or personalized items cannot be returned or refunded unless there is a manufacturing defect or error.
    Promotional Items: Some promotional items may not be eligible for the refund policy. Please check the product details and promotion terms before purchasing.
  5. Damaged or Wrong Items
    Damaged Items: If the item you received is damaged during transportation, please contact our customer service team within 7 days of receiving the item. We will provide free return and full refund service.
    Wrong Items: If the item you received does not match the item you ordered, please contact us within 7 days of receiving the item. We will arrange a return and reissue service for you.
  6. Exchange Service
    Exchange Process: We do not provide direct exchange service. If you need to exchange, please apply for a return first and place a new order for the required item after receiving the refund.

Thank you for choosing IconicLineShop.com, we look forward to providing you with a great shopping experience. If you have any questions, please feel free to contact our customer service team and we will serve you wholeheartedly.